Terms & Conditions

About the Provider

Move Inspiring Change is owned and operated by Rachel Tropea, a degree-qualified Nutritionist (Bachelor of Nutrition, Torrens University, 2025) and Certified Personal Trainer with extensive experience in health, fitness and nutrition education. Rachel provides evidence-based nutrition consulting, training programs and educational services to support sustainable lifestyle change and general wellbeing.

She is not a medical practitioner or Accredited Practising Dietitian (APD) and therefore does not diagnose, treat or prescribe for medical conditions. Clients with diagnosed health concerns will be referred to an APD or GP for further management.

1. Services Covered

These Terms apply to all Move Inspiring Change services, including:

• Online nutrition & training programs (individual, group or custom plans)
• Nutrition consultations (individual online nutrition consultations and assessments)
• Corporate nutrition content packages (educational posts, recipe videos and wellness communications)
• Online educational seminars or masterclasses
• Any digital resources, eBooks or templates provided by the Provider

All services are delivered by a degree-qualified Nutritionist and Certified Personal Trainer and are intended for educational and lifestyle purposes only.

2. Online Nutrition & Training Programs

Program terms

• Programs operate on a fixed-term or subscription basis as selected at purchase (e.g. 8 or 12 weeks).
• Once the program commences, clients are required to complete the agreed term.
• Ongoing memberships and subscriptions can be cancelled at any time in My Subscription (or by emailing us). Access continues to the end of the period you’ve paid for and you won’t be charged again. Fixed-term programs (for example The Strong Method Phase 1, 12 weekly payments) are a commitment for the stated term; if illness, injury or pregnancy stops you continuing, contact us and we’ll pause the program.
• Missed check-ins, unused weeks or failure to follow recommendations do not qualify for refunds or extensions.
• These terms do not exclude your rights under the Australian Consumer Law (see "Your rights under the Australian Consumer Law" below). Apart from those rights, we don’t offer change-of-mind refunds once a program has started.
• If payments fail, services may be suspended until the account is settled in full.

Client responsibilities

• Clients must complete a pre-screening form and provide accurate information regarding health, goals and activity levels.
• Clients are responsible for consulting a healthcare professional before making major dietary or training changes.
• Results depend on individual adherence, effort and personal factors. The Provider cannot guarantee outcomes.

Intellectual property

All program materials, templates and educational content remain the intellectual property of Move Inspiring Change. Clients receive a personal-use licence only; materials may not be reproduced, shared or distributed.

3. Nutrition Consulting Services

Scope of practice

The Provider offers professional nutrition consulting and educational advice based on evidence-based practice and within the scope of training as a degree-qualified Nutritionist (and a member of the Nutrition Society of Australia). Services include nutrition assessments, dietary guidance, educational plans and lifestyle strategies to support general health and wellbeing. The Provider does not diagnose, treat or prescribe for medical conditions; clients requiring medical nutrition therapy or management of a diagnosed disease will be referred to a medical practitioner or Accredited Practising Dietitian (APD).

Client responsibilities

• Clients must provide accurate and complete health, medical and lifestyle information prior to commencing services.
• It is the client’s responsibility to disclose any relevant medical history, medications, allergies or conditions that could influence dietary recommendations.
• The Provider may request medical clearance or GP approval before beginning or continuing a program.

Consultations & follow-up

• Follow-up sessions, reports and meal plans are provided according to the selected package.
• Missed or rescheduled appointments require a minimum of 24 hours’ notice; cancellations with less notice may be forfeited.

Payments & refunds

• Nutrition consulting payments are due upfront. Apart from your rights under the Australian Consumer Law, we don’t offer change-of-mind refunds once a consultation or service has been delivered.
• Packages or session bundles must be used within the specified timeframe.
• Failure to attend scheduled appointments does not entitle the client to a refund or credit.

Confidentiality & records

• All client data and consultation records are stored securely and handled in compliance with the Australian Privacy Principles (APPs).
• Personal information is handled as set out in our Privacy Policy, including with the service providers listed there (such as Wix, Stripe and Google Workspace) who help us run the service. We don’t sell personal information.

All information provided by Move Inspiring Change is for educational and general wellbeing purposes only. Recommendations are not intended to diagnose, treat or cure any condition, nor replace advice from a qualified medical or dietetic professional. The Provider is not liable for outcomes resulting from client misuse, misinterpretation or failure to follow guidance.

4. Corporate Nutrition Content

Onboarding fee & payment

• A non-refundable $199 onboarding fee applies before project commencement.
• Payments may be made upfront or as per an agreed weekly or monthly schedule.
• Apart from your rights under the Australian Consumer Law, payments are not refundable for change of mind once content creation has begun.
• Late or failed payments may result in suspension or termination of services, and all materials remain the property of the Provider until payment is complete.

Revisions & approval

• One (1) minor revision per week is included (tone, grammar, layout).
• Major creative changes, concept rewrites or multiple edits may incur additional fees.
• Content is deemed approved once final files are delivered or published by the client.

Ownership & intellectual property

• All content created remains the intellectual property of Move Inspiring Change.
• Clients receive a non-exclusive licence to use final, approved materials for their business marketing and communications only.
• Clients may not modify, resell or redistribute any content without prior written consent.
• The Provider may display non-confidential work in her professional portfolio or marketing materials.

Confidentiality & brand use

• Both parties agree to protect all confidential information shared during collaboration.
• The Provider will not use logos, trademarks or proprietary materials publicly without written approval.
• The Provider may terminate services for non-payment, breach of contract or misuse of intellectual property.
• All completed or partial work remains owned by the Provider until full payment is received.

5. Online Educational Seminars & Masterclasses

Terms of purchase

• Apart from your rights under the Australian Consumer Law, we don’t offer change-of-mind refunds on seminars and masterclasses once you’ve accessed them.
• Access links, recordings and resources are for personal use only and may not be shared, resold or recorded.
• All presentation materials, slides and recordings remain the intellectual property of Move Inspiring Change.
• Participants may take notes but cannot reproduce or redistribute seminar content.

Conduct & access

• Participants agree to behave respectfully in live sessions.
• Disruptive behaviour may result in removal without refund.

6. General Terms

Health & safety disclaimer

• You acknowledge that participation in training or nutrition programs carries inherent risk.
• All advice is educational and not a substitute for medical care.
• You agree to consult your GP or allied health professional before making significant dietary or exercise changes.

Limitation of liability

• To the extent permitted by law (including the Australian Consumer Law), the Provider is not liable for indirect or consequential loss arising from participation in a service. Please follow the health-screening and safety guidance you’re given, and check with your GP before starting a new training or nutrition program.
• Clients participate at their own risk and assume full responsibility for their health and outcomes.

Data privacy

• All client data and communications are confidential and handled per Australian Privacy Law.
• Photos, testimonials or data will only be used for marketing with express consent.

7. Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If a failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Nothing in these Terms excludes, restricts or modifies your rights under the Australian Consumer Law.

8. Age, complaints and governing law

• Services are for adults (18+). A parent or guardian must book, consent to and supervise any service for someone under 18 (for example the Teen Athlete consultation).
• Not happy with something? Please contact us first at rach@moveinspiringchange.com and we’ll work to put it right. You can also contact the Office of the Health Ombudsman (Queensland) on 133 OHO (133 646) or at oho.qld.gov.au. Health care workers in Queensland are bound by the National Code of Conduct for Health Care Workers (Queensland).
• These Terms are governed by the laws of Queensland, Australia.