Privacy Policy

1. Who we are

Move Inspiring Change is owned and operated by Rachel Tropea, a degree-qualified Nutritionist based in Townsville, Queensland. In this policy, “we”, “us” and “our” mean Move Inspiring Change.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Because we provide a health service, the information you share about your health is treated as sensitive information and given extra care.

Questions about privacy: rach@moveinspiringchange.com

2. What we collect

Account and contact details

• Your name, email address and, if you give it to us, your phone number.
• Your login is managed by our website platform (Wix). We never see or store your password.

Purchases and billing

• The programs, memberships and products you buy, your payment status and your order history.
• Card payments are processed by Stripe through Wix’s secure checkout. We do not see or store your full card number.

Health and lifestyle information (sensitive information)

• Answers you give in program and consultation questionnaires (for example your goals, health history, activity and dietary needs).
• What you record in the members dashboard: meal logs, calorie targets, body-weight entries and weekly check-ins.
• Anything you choose to share with Rachel during consultations and check-ins.

We only collect health information with your consent and only because it is needed to provide your nutrition coaching. Before you log meals or body weight in the members dashboard, we ask for your consent. You can withdraw it at any time by deleting your entries or emailing us — your membership continues, but we won’t be able to track your progress.

You can browse this website without telling us who you are. To buy a program or use the members area we need your name and email address. If you choose not to share health information, we may not be able to tailor your nutrition guidance.

Other things you give us

• Community posts and comments, if you use the members community. These are visible to other members, so please don’t post anything you want to keep private.
• Saved recipes and preferences in your dashboard.
• Enquiries. Our contact form opens your own email app with your message addressed to us, so your enquiry reaches us as a normal email.
• Website chat. If you message us using the chat on this website, your messages and the name and email address you give are stored in our Wix inbox so we can reply.

The nutrition plan calculator

The age, height, weight, activity level and goal you enter in the free calculator are worked out in your browser and remembered on your own device so you don’t have to re-type them. They are not sent to us. Logging out of the members area clears them from that device.

Technical information

• The pages of this website are delivered by Cloudflare; member login, checkout and your account run on Wix. We only set the cookies the site needs to work — to keep you logged in (for up to 14 days, or until you log out) and to complete a secure login. Wix sets its own cookies on its login and checkout pages, for example to keep checkout secure and remember your cart.
• Cloudflare and Wix record basic technical information (such as your IP address, browser type and the pages you visit) to keep the site secure and to give us anonymous visitor statistics.
• We don’t use advertising cookies, and we don’t run Google Analytics, the Meta (Facebook) Pixel or other third-party tracking scripts on this website.

3. How we use your information

• To deliver the programs, consultations and membership you signed up for, and to personalise your nutrition guidance.
• To give you access to the members area, the recipe library and your own logs.
• To process payments, manage subscriptions and keep financial records.
• To reply to your questions and send you service messages about your account or program.
• To send you news or offers, only if you have agreed to receive them. You can unsubscribe at any time.

We do not sell your personal information, and we never use your health information for marketing.

4. Who helps us run the service

We use a small number of trusted service providers who store or process information on our behalf, only so we can run the service:

• Wix.com — our website platform: member accounts and login, orders and subscriptions, checkout, website chat, and the storage of your dashboard data.
• Cloudflare — hosts and delivers the pages of this website and protects it from attacks.
• Stripe — card payment processing.
• Google Workspace — our email.

Other than these providers, we will not disclose your personal information to anyone without your consent, unless the law requires it or it is needed to prevent a serious threat to someone’s life, health or safety.

5. Information stored outside Australia

Our service providers operate internationally, so your information may be stored or processed outside Australia — including in the United States and other countries where Wix, Cloudflare, Stripe and Google operate. We choose providers that protect information with industry-standard security.

6. How we protect it

• All connections to this website are encrypted (HTTPS).
• Your meal logs, weigh-ins, check-ins and saved recipes can only be read by you (and by Move Inspiring Change as the account administrator).
• Members-only content is released only after Wix confirms you have an active plan that includes it.
• Member profiles are private: other visitors and members can’t see who is a member.
• Access to client records is limited to Rachel and anyone helping her maintain the website, and only as needed for that work.

If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

7. Accessing, correcting or deleting your information

You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing rach@moveinspiringchange.com. We will respond within a reasonable time (usually within 30 days). Some records, such as purchase records we must keep for tax purposes, may need to be kept for a period required by law.

You can view and change your own meal logs, weigh-ins and saved recipes at any time in your members dashboard.

8. How long we keep it

We keep your information only for as long as we need it to provide our services and to meet our legal obligations. When it is no longer needed, we delete it or make it anonymous.

• Purchase and tax records are kept for five years, as Australian tax law requires.
• Members-area data (meal logs, weigh-ins, saved recipes and preferences) is kept while your account is open. If you ask us to close your account, we delete it along with your login, except records we must keep by law.

9. Children and teens

Our programs, the calculator and the members area are for adults (18 and over). Teen athlete nutrition consultations are provided only with a parent’s or guardian’s consent; the parent or guardian provides the young person’s information and can access or correct it.

10. Complaints

If you have a concern about how we have handled your information, please contact us first at rach@moveinspiringchange.com and we will work with you to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.